Our Promise of your Satisfaction

Every prestigious Shipton & Co piece purchased from this web site comes with our promise of satisfaction which means you can return any item to us if you're not entirely happy with your purchase.

Simply ring our helpful Support Team on 0121 262 6478 (Mon-Fri 9am - 5pm) and we'll organise a full refund or replacement. We will ask you to return the item, unused and in its original Shipton's packaging within 7 working days to take advantage of this money back guarantee. You are under a duty to take reasonable care of goods whilst in possession. Part of that reasonable care is that when the item is returned it is properly insured.

Good returned are at the customers expense.

Any items which are lost or damaged during their return will not be credited. However, in the unlikely event that any jewellery is damaged on its way to you, we will exchange it at no extra cost with free delivery. Please let us know immediately of any such mishap.

Our products are guaranteed against faults in manufacture but not against misue. We suggest you insure your jewellery and, for its enduring safety, please remember to remove it when bathing, swimming or undertaking manual or domestic work.